Frequently Asked Questions
Everything you need to know about shopping with Tamwenat Elzekrayat
What shipping methods do you offer?
We provide standard and express door-to-door delivery across the region. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to our courier's website to monitor your shipment's progress.
What is your return policy?
We offer a 14-day return policy for most items. Products must be in their original packaging, unused, and accompanied by the original receipt to be eligible for a refund or exchange.
Which payment methods do you accept?
Tamwenat Elzekrayat accepts all major credit and debit cards (Visa, MasterCard), as well as popular digital wallets and Cash on Delivery (COD) in select areas.
Are the products on your site authentic?
Yes, we guarantee that all products sold on Tamwenat Elzekrayat are 100% authentic and sourced directly from authorized distributors or the original manufacturers.
What should I do if I receive a damaged item?
Please contact our customer support team within 24 hours of delivery. Provide your order number and photos of the damage, and we will arrange for a replacement or a full refund.