Returns & Exchanges

At Tamwenat Elzekrayat, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 14 days of delivery provided they are in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone with your order number and the reason for the return to receive an authorization code.

• 2.
  Prepare the Package

  Place the items securely in their original packaging, ensuring all tags and seals are intact to qualify for a full refund or exchange.

• 3.
  Ship the Items

  Drop off your package at the nearest authorized courier location or schedule a pickup through our portal using the provided return shipping label.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects and approves the returned items, we will process your refund to the original payment method or dispatch your replacement within 5-7 business days.